Sessions may be cancelled or rescheduled provided you let me know by 8pm the previous day.
Cancellations after 8pm the previous day, or on the same day, will be considered as Emergency Cancellations.
Emergency Cancellations:
If you find you need to cancel a session after 8pm the evening before or the same day, please let me know as soon as you are aware, using WhatsApp (the fastest way to reach me).
I’m a mum and have also been a carer, so I know that sometimes stuff happens that’s out of our control, and I don’t want to penalise anyone who cannot attend a session due to a genuine emergency.
With this in mind I allow clients up to 3 Emergency Cancellations per year. But please do contact me as soon as you reasonably can to let me know.
Further Emergency Cancellations will incur a cost of £20 each.
No Shows:
Failure to attend a scheduled session without contacting me will incur the full cost of the session (or deduction of the session from your package).
If a No Show was due to a genuine emergency and you were unable to contact me beforehand, please contact me as soon as possible afterwards. It will count as an Emergency Cancellation.
Late Shows:
Being late for a session by more than 15 minutes, without contacting me, will be counted as a No Show.
If you know or suspect you are going to be late, please let me know as soon as you can – WhatsApp preferred.
If you are unable to attend a session or are likely to be late due to an outage or a technical problem, please follow the advice here: Outages and Technical Problems.