This page describes a protocol for what to do in the event of being unable to attend a Zoom session due to power or internet outage or other technical problem.

If it happens to me:

  • I will contact you via WhatsApp to let you know – so please have your phone nearby when you are getting ready for a call.
  • If WhatsApp is not available due to internet outage, or if you don’t respond within 10 minutes, I will send an SMS message instead.
  • Please respond to such messages so that I know you have seen it.

If it happens to you:

  • Please send me a message on WhatsApp to let me know.
  • If this isn’t possible, send me an SMS text message.
  • If this isn’t possible either, use a landline or borrow someone else’s phone to call or text me.
  • Keep my phone number written down somewhere, so that if your phone dies or is stolen you still have access to it.
  • I will acknowledge your message as soon as I see it.

Preventing Problems:

There are a number of precautions you can take to avoid common technical problems:

  1. Software Updates – Make sure your laptop or computer is switched on at least 15 minutes before the session. This gives your computer time to carry out any necessary software updates and restart before the session begins.
  2. Test New Software – If you’ve just installed Zoom for the first time, carry out a test call to someone and check everything works. Or use Zoom’s own test call facility here: https://zoom.us/test. If it’s your first time joining a call using a Zoom link, let me know and we’ll aim to start a few minutes early to check it works.
  3. Test Connection in New Locations – If you’re calling in from a new location (hotel room, a cabin in the Cairngorms or a villa in Tuscany) please check that you have a working internet connection and sufficient bandwidth for a Zoom call well before the session start time. You can use Zoom’s own test call facility here: https://zoom.us/test.
  4. Check Battery Life – If you’re using a battery powered laptop or phone to call in, make sure the device is fully charged before the call. Ideally, have a portable power supply (fully charged), or mains charger to hand.